Corporate, CRE & Business Bank

Fraud Checklist & Report

Complete this form within 30 minutes of a customer reporting fraud on their deposit account

INTERNAL USE ONLY

Customer Information

Business Name *

Fraud Account Number(s) *

Reporting Person/Customer Name *

Total Transaction Amount ($)

Maximum: $10,000,000

Select fraud type

1) Lockout Flag & Warning Flag

a. Add a Lockout Flag with the Special Handling description (remove release date)

i. Choose "No Withdrawals" and the Special Handling description should say:

"No withdrawals lockout – do not remove this lockout, contact Washington Treasury" (or applicable treasury coordinator team)

b. Add a Warning Flag with the See Account Note description (remove release date)

i. Include the note "Potential Fraud: Contact [email protected]"

1. Insert the treasury coordinator team email handling the instance.

A lockout flag blocks all outgoing funds unless the client explicitly approves the transaction

2) If an online banking user is compromised, lockout all users of Prime/Express

a. To lockout Prime/Express, create a JIRA ticket and call Treasury Servicing (877-423-9742).

A lockout stops all users from accessing their accounts or any online information

3) Review the account(s) transaction history with the customer to identify any items of concern (must review with an Authorized Signer)

a. Digitally save/retain copies of any fraudulent items in a shared folder

4) Complete UAR (Unusual Activity Report) in Verafin

UAR is WaFd's internal process for flagging and documenting suspicious transactions

5) Follow the CentrixDTS procedures for any unauthorized transactions

CentrixDTS is WaFd's Dispute Tracking System that automates the handling of transaction disputes

6) Submit a JIRA ticket to notify the internal department impacted (ACH, Wires, Checks or Credit Card)

– if ACH fraud, call the ACH department immediately 206-277-8299

Completed by *

Date *

Relationship Manager

Regional President/Regional Director

Describe the Scenario

Upon submittal an email will be sent to the team managers